Return policy
At Shop Baratou we want to offer our customers a pleasant shopping experience that will make them come back to our store again and again. That's why we believe our store policies should be fair, clear and transparent. Below you will find a list of all our policies. If you can't find the information you're looking for, please feel free to contact us today.
Return
We have a 14-day returns policy, meaning you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, with tags attached, and in its original packaging. You will also need a receipt or proof of purchase.
To initiate a return, you can contact us at rabazstudio@gmail.com.
If your return is accepted, we will send you a return label as well as instructions on how and where to send your package. Items sent to us without a prior return request will not be accepted.
You can always contact us for any return queries at fora33mos@gmail.com.
Damages and problems
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the problem and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, such as perishable goods (like food, flowers, or plants), custom-made products (like special orders or personalized items), and personal care items (like beauty products). We also do not accept returns on hazardous materials, flammable liquids, or gases. Please contact us if you have any questions or concerns about a specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Changes
The quickest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase of the new item.
14-day reflection period of the European Union
Notwithstanding the above, if the goods are shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without giving any reason. As in the previous case, the item must be in the same condition as when you received it, unused, with the labels and in its original packaging. You will also need the receipt or proof of purchase.
Refunds
We'll let you know when we've received and inspected your return, and let you know whether or not your refund has been approved. If approved, your original payment method will automatically be refunded within 10 business days. Please note that it may take some time for your bank or credit card company to process and send your refund.
If it has been more than 15 business days since we approved your return, please contact us at fora33mos@gmail.com.
Return
We have a 14-day returns policy, meaning you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, with tags attached, and in its original packaging. You will also need a receipt or proof of purchase.
To initiate a return, you can contact us at rabazstudio@gmail.com.
If your return is accepted, we will send you a return label as well as instructions on how and where to send your package. Items sent to us without a prior return request will not be accepted.
You can always contact us for any return queries at fora33mos@gmail.com.
Damages and problems
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the problem and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, such as perishable goods (like food, flowers, or plants), custom-made products (like special orders or personalized items), and personal care items (like beauty products). We also do not accept returns on hazardous materials, flammable liquids, or gases. Please contact us if you have any questions or concerns about a specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Changes
The quickest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase of the new item.
14-day reflection period of the European Union
Notwithstanding the above, if the goods are shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without giving any reason. As in the previous case, the item must be in the same condition as when you received it, unused, with the labels and in its original packaging. You will also need the receipt or proof of purchase.
Refunds
We'll let you know when we've received and inspected your return, and let you know whether or not your refund has been approved. If approved, your original payment method will automatically be refunded within 10 business days. Please note that it may take some time for your bank or credit card company to process and send your refund.
If it has been more than 15 business days since we approved your return, please contact us at fora33mos@gmail.com.